Privacy Policy

We collect information that identifies, relates to, or describes you ("Personal Information") when you interact with our website or request our services.

• Contact Information: Name, email address, phone number, and physical property address when you request a quote, schedule an inspection, or submit an online order/form.
• Service & Order Details: Information about your property, pest issues (e.g., bed bugs, rodents, general pest control), and service history. 
• Payment Information: Payment card details, billing address, or transaction history when paying for pest control services (processed via secure third-party payment processors).

• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your site visits.
• Cookies and Tracking Technologies: We may use cookies, tracking pixels, and similar tools to analyze website traffic, remember preferences, and improve user experience. 

Our website may embed third-party forms, widgets, or tools (such as online booking software or reCAPTCHA). These tools may collect personal data or usage metrics according to their respective privacy policies.

We use the information we collect for business purposes, including:

• Providing, scheduling, and executing pest control inspections and treatments. 
• Responding to customer inquiries, quote requests, and emergency 24/7 service calls. 
• Processing billing, transactions, and managing customer accounts.
• Sending service reminders, warranty updates, or administrative communications.
• Improving website functionality, performance, and user experience.
• Protecting our website from spam, fraud, or security threats.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information under the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who perform services on our behalf (e.g., website hosting, online scheduling tools, payment processing, or customer management software).
• Legal & Safety Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of Robinhood Pest Solutions, our clients, or others.
• Business Transfers: If our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that business transaction.

If you provide your phone number to request a quote or schedule a service:

• We may send you SMS/text messages regarding appointment confirmations, technician arrival notifications, or service updates.
• Opt-Out: You can opt out of receiving SMS communications at any time by replying "STOP" to any text message you receive from us.
• Mobile Information Sharing: Mobile phone numbers and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

We implement appropriate technical, administrative, and physical security measures to safeguard your personal information against unauthorized access, loss, or misuse. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

Our website contains links to external websites and embedded services (such as YouTube or scheduling widgets). We are not responsible for the privacy practices or content of these third-party platforms. We encourage you to review the privacy policies of any third-party websites you visit.

Depending on your location, you may have the following rights regarding your personal data:

• Access & Correction: Request access to the personal information we hold about you or request corrections to inaccurate data.
• Deletion: Request the deletion of your personal information, subject to certain legal or operational exceptions.
• Cookie Control: Set your web browser to refuse cookies or alert you when cookies are being sent.

To exercise any of these rights, please contact us using the information provided below.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. Any changes will be posted on this page with an updated "Last Updated" date.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Robinhood Pest Solutions 

Address: 552 Cleveland St, Elyria, OH 44035, United States 

Phone: (440) 723-6500 

Website: https://robinhoodpest.com/